We have created a unique framework for getting things done. In order to create tomorrow's solutions, we start with a conceptualisation phase. A durable long term strategy is formed before starting development of the solution in order to be future proof. Thanks to data analysis, the solution is kept up-to-date in order to also suit the needs of tomorrow’s customers. Finally, using marketing and integration strategies, the solution’s utilization is optimized.


Customer Journey Transformation

Using a combination of gamification and human behavioural psychology, a long term strategy is created. Your company goals, vision and customer profiles are analysed and a solution is conceptualized. This way, we build the future with the future in mind, challenging the current status-quo and the past. Our team of certified human behaviour experts organizes a brainstorm meeting and the transformation of your digital business process can begin!


Straightforward Technology

On very short notice, a minimum viable solution is implemented using stable and proven technologies. Starting simple is needed to be able to test the assumptions made in the study phase. In order to actually test the assumptions, advanced usage analytics tools are built-in and end users are interviewed. This way, iteration upon iteration is improving the customer experience and instant results are delivered.


Predictive Data Analysis

All usage data is combined with results from questionnaires and interviews with actual real end users. This is the core step of our human centralized design process. It allows us to keep on testing new assumptions and experimenting with new ideas to enhance the user experience and customer journey. When enough data is available, we even use artificial intelligence analysis tools to create smart predictions.


Integration

In the last (but not least) step, the solution is integrated in existing company infrastructures. People are trained if needed and we are partnered with certified business coaches to provide the necessary change management. Also in order to perform marketintegration, a launch campaign strategy is created when relevant. A global marketing vision is crucialto glue allseparate components together and provide a flawless customer journey.